Chief Human Resources Officer (CHRO)

A national non-profit organization committed to preeminent member organization for the development of global Black leaders and executives by adding value to their development, leadership, and philanthropic endeavors throughout the life-cycle of their careers thereby strengthening their companies, organizations, and communities. 

The primary focus will be to nurture and amplify Black excellence and leadership in business as the organization expands its support of and impact on Black communities through philanthropic initiatives to grow the number of Black entrepreneurs and to see significant progress toward increasing Black business success.

Position Description:

The Senior Program Manager, Membership Engagement supports and contributes to the organization’s in-person and virtual member program design and content to deliver on member value and engagement. They will execute member programs and evaluate their effectiveness through data analytics and implement enhancements to increase member satisfaction.

Key Roles and Responsibilities: 

• Support and contribute to the development and design of in-person and virtual member programming and content in conjunction with the Director, Member Engagement, consultants, and other internal Committees
• Execute member engagement and retention strategies, driving innovation, operational excellence, and the organization’s member value proposition
• Conduct full-cycle event planning, to include coordinating VIPS, speakers, collateral, branding, rooming lists, décor, catering, signage, equipment, AV, entertainment, travel logistics, vendor payments and virtual meeting platforms
• Monitor and evaluate program and event effectiveness, and implement best practices and changes required for continuous improvement
• Contribute to and implement policies and operating procedures for existing and newly created programs
• Conduct qualitative and quantitative analysis and summarize data, providing reports that recommend strategies to increase member value, engagement, attendance, while advancing membership priorities
• Perform variance analysis on event budgets and costs; identify return on investment opportunities and trends and make recommendations for improvements
• Create engaging, clear, and concise event session descriptions and overviews
• Prepare sponsorship agreement letters and negotiate and manage vendor contracts
• Work directly with venues (e.g., hotel, conference center, etc.) and virtual production companies to plan, organize, and execute all logistics of member meetings, events, conferences, and/or seminars
• Collaborate with internal teams, senior leadership, members, key stakeholders, and partners as required for events and programs
• Collaborate with membership team in the oversight of event day operations
• Proactively anticipate needs and manage arising issues in a timely manner with a customer-focused and operational excellence approach
• Proactively managing issues in a timely manner with a customer-focused and operational excellence approach
• Build and maintain strong corporate partner, member, and vendor relationships

Functional Background & Experience:

• Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization’s goals, core functions, and values.
• Events Management Knowledge: conceives and produces small and/or large-scale in-person and/or virtual events; studies the brand, identifies the target audience, devises the event concept, and coordinates technical aspects and logistics before launching the event; creates schedules and budgets, selects sites, arranges for speakers or entertainers, and contracts and coordinates with event vendors.
• Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others; recommends additional resources that would improve effectiveness and helps others access required resources; identifies opportunities to improve work processes and efficiency; contributes to setting work priorities and direction; identifies in advance when intended results may not be achieved; takes initiative; is not satisfied with the status quo.
• Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one’s actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others’ opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals.
• Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; seeks information and input to fully understand the cause of problems; takes action to remove obstacles and address problems before they impact performance and results; initiates the evaluation of possible solutions to problems; assesses risks before making a decision; does not take unnecessary risks; effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends.
• Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; questions common practice and contributes to improvement of processes and outputs; proposes novel ideas; utilizes appropriate brainstorming techniques to generate ideas; researches current thinking and shares ideas; explores different alternatives that would achieve a similar output, with the goal of achieving process simplification or efficiencies.
• Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is able to work effectively in an unstructured environment; actively promotes and advocates the advantages of changes when new and credible information emerges; acknowledges uncertainty and shares constructive coping strategies with team members.
• Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; seeks to understand others’ points of view, looking at verbal and non-verbal cues to encourage open and honest discussions; uses clear, precise, and error-free language; invites and encourages others to participate in discussions; identifies and helps to resolve interpersonal conflict between team members; does not jump to conclusions or act on assumptions.
• Customer Focus: Considers, prioritizes, and takes action on the needs of both internal and external customers; uses knowledge about the customer to inform decision making and problem solving; strives to provide additional value to the customer experience; actively solicits internal and customer feedback in order to improve the relationship; suggests ways to improve the customer experience.
• Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, event management software, and other functional software relevant to area of responsibility

Qualifications:

• Bachelors degree in business, hospitality management, event management, or other relevant academic discipline or equivalent experience
• A minimum of 4 years of experience in events management or conference planning in a professional membership association or similar settingContribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards
• Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations
• Perform other duties as assigned